Random Inspirations

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KDP Self-Publishing Glitches–And How to Fix Them

on March 17, 2015

Let me preface this post by saying, I absolutely love Amazon, and I’d be willing to bet that most indie authors feel the same way. IMHO, Kindle Direct Publishing is the best way to self-publish and distribute eBooks around the world. However, KDP is not without its glitches, and, unfortunately, our chances of encountering them increase with every eBook we publish.

I’ve published 22 eBooks, so I’ve encountered some rather interesting–and irritating–glitches. The good news: I’ve learned more trouble-shooting tips to share with you! Here are two glitches I faced, and how I overcame them.

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Problem #1: The Amazon description of my book was showing html code!

When I published Amish Awakening, I was appalled to find that the html code had shown up in the description. My first thought was, OMG, did I mess something up? But a quick and frantic check confirmed that the problem wasn’t on my end; a glitch in the system had caused all of the eBooks published between certain hours to show up with the html code in the description.

How I Fixed It: Naturally, I contacted Amazon support right away, and the representative emailed me that technical support was working on the problem and should be fixing it “soon.” However, I didn’t want my book description to show up looking unprofessional and sloppy for some indeterminate amount of time, so I took all the html code out of my description and republished the book. There may have been no bolds or headings, but at least my description didn’t look like some type of “Coding 101” project. When the representative emailed me the next day to inform me that the glitch was fixed, I re-inserted the html code and republished the book once again–a lot of work, but the best alternative. There’s nothing worse than seeing a funky description under your book on your launch day!

Problem #2: It took forever for my book to become available in the Kindle store!

Last week, I hit the publish button on my newest creation, Amish Gossip, and checked to make sure it was available in the store the following day. I was shocked to find that it was not, since the usual turnaround time for a book to become available in the Kindle store is usually 12 hours or less. In my author dashboard, it showed up as “in review.”

How I Fixed It: I emailed the help center after 24 hours, and was told that the book was being reviewed and a representative would let me know when the problem was fixed. Imagine my surprise when the problem was pending for a week! I replied to the same email thread periodically, and would get a different representative every time. The responses were very vague, and no one ever told me what the exact problem was. Finally, one week after the intended release date, I started wondering whether I should just try republishing the book. I replied once again to the pending email, and the representative suggested republishing the book. I did, and the book became available about 12 hours later. The original publication, however, was still stuck in review. I wished that the representative had told me this sooner. If this happens to you, I would recommend republishing your book right away instead of waiting for a satisfactory answer from customer support.

Writers out there, have you encountered similar glitches when self-publishing? I’d love to hear about your experiences!

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